The American Chamber of Commerce in Singapore

Established in 1973, The American Chamber of Commerce in Singapore (AmCham Singapore) is the largest and the most active international business association in Singapore and Southeast Asia, with over 5,000 members representing more than 600 companies. Our Chamber is comprised of 12 industry-specific committees and conducts over 200 events per year.

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Event Details

Discover how to transform from a traditional to a digitally driven organization based on DBS Bank's success.

DBS's digital transformation has been recognized by Harvard Business Review as one of the top ten of the past decade. Its inspirational journey also led to DBS being named the world's best bank, receiving the prestigious banking award five years in a row.

World's Best Bank provides you with a strategic guide to leveraging digitalization that leads to better experiences for your customers and employees. It's based on exclusive interviews of DBS C-suite conducted by the author.

Specifically, the book tells how DBS Bank made banking "invisible" to its customers through technology. In conveying DBS's journey, it weaves in customer requirements, business needs, and technology opportunities that provide direction for your own digital journey. You will discover hard-won insights, proven practices, provocative questions, and relevant anecdotes you can apply immediately.

World's Best Bank explains how DBS, under the stewardship of CEO Piyush Gupta, adopted three strategic waves over 11 years. It reveals how the bank has leveraged new technologies, became customer-obsessed and transformed its company culture.

World's Best Bank initially describes the Asia Wave that laid the groundwork for the Digital Wave, the central core of this strategic guide. You will discover:

• How the bank's digital purpose aligned and inspired every employee

• Why customer journey mapping is at the core of everything DBS does

• How the technology architecture transformed with DevOps, agile and GANDALF

• How the bank adopted a data-driven culture

• How digital operating principles created a learning organization and transformed the bank

• How nurturing digital customers brought in twice the income

• How ecosystems were designed—even enabling customers to buy cars on the bank's website!

Following the Digital Wave came the Sustainability Wave, which addresses issues of inequality and the future of our planet. You will also learn from the bank's rapid response to customers' and employees' needs when the COVID-19 pandemic struck.

World's Best Bank is not only about implementing a digital strategy; it's a rallying call for an industry revolution told through a strategic guide on how you can succeed in your digitalization journey.

Please note the following details:

  • The event is held under the Chatham House Rule​
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  • The personal information provided to us will only be used for event registration and administration.

By registering for this event, you agree and consent to the above.

* For any enquires please contact the AmCham Programming and Events Team at

* Cancellation Policy: No refunds will be provided for cancellations. Replacements will be accepted.


Robin Speculand

Robin Speculand

Dr. Michael Netzley (Founder & CEO of Extend My Runway)

Dr. Michael Netzley

Founder & CEO of Extend My Runway

Sponsors and Partners

AmCham Member

Employees in a member company and are part of the membership roster

Member PriceComplimentary

Member Company

Employees in a member company but not in the membership roster

Public PriceComplimentary


Attendees that are not part of a member company and/or the membership roster

Public PriceComplimentary



The American Chamber Of Commerce in Singapore, XCL American Academy Auditorium
1 Scotts Rd, #23-03, Shaw Centre, Singapore 228208
AmCham Office

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