The American Chamber of Commerce in Singapore

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AmCham Programming & Events


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Event Details

Over the past two years, workplaces worldwide have faced many disruptions and setbacks. The aftereffects of the pandemic have made it necessary for organizations to refocus and realign their priorities on revenue retention in addition to net new sales. Businesses are now investing in customer success programs to drive a consistent and connected customer journey experience, boost customer satisfaction, and grow the wallet share of their current install base.

The consumerization of products and services has created a significant shift towards driving value through strategic digital and human touchpoints, measuring adoption to increase product stickiness and identify churn risks, and using customer success tactics to make the renewal event – a non-event.

Join our panel of experts as they discuss the current trends and best practices around staying ahead of customer expectations and creating a strong customer success program. We'll cover topics like:

- How to measure and influence customer health

- How to increase stickiness with existing customers

- How to upsell/cross-sell renewals effectively

- How to identify and mitigate customer churn risks

* For any enquires please contact the AmCham Programming and Events Team at

* Cancellation Policy: No refunds will be provided for cancellations. Replacements will be accepted.


Michael Connolly (Vice President, Solution Consulting & Sales Operations at ServiceSource)

Michael Connolly

Vice President, Solution Consulting & Sales Operations at ServiceSource

Charlie McCarter (Vice President, Global Accounts at ServiceSource)

Charlie McCarter

Vice President, Global Accounts at ServiceSource

Soumya Mahapatra (Director, Client Relations of NielsenIQ)

Soumya Mahapatra

Director, Client Relations of NielsenIQ

Jessica Cho (Head, External Affairs at AmCham Singapore)

Jessica Cho

Head, External Affairs at AmCham Singapore

AmCham Member

Employees in member company and part of the membership roster

Member PriceFree

Member Company

Employees in member company but not in the membership roster

Public PriceFree


Attendees that are not part of a member company and/or the membership roster

Public PriceS$18.-


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